Appointment Requests - with Anima

Hi there.

We understand that using a new system can be daunting. Not everyone can grasp what to do right away. Therefore we have created this beginner's guide to help you through the process of starting with Anima.

Firstly, what is Anima? Anima is an online consultation system that allows you to submit medical queries without having to visit or call the practice.

Anima is NOT an app
You do not need to download or install anything onto your computer, tablet or phone. It is completely web-based, meaning as long as you can access the internet on your device, you can use Anima.

How do I begin?
Before we begin, it is important to know in which way you will create and log in to your Anima account. You have 2 options. The NHS login, or using an email address and password.

NHS login or email - how do I decide?
In short, if you already use the official NHS App, you will have an NHS login. This would have been created when you started using the NHS App. If you know your login details you are able to link this directly to Anima.

However, if you do not have an NHS login, (or do not know your login details), it may be preferable to choose the standard email login method where you can create a password of your choice.

Let's Proceed!
Whether you choose to use the NHS login or email login, the next step is to go to the Anima login page. The simplest way is to follow the links on our website. At the time of writing, simply go to www.vinemedicalgroup.co.uk, then click on the button titled 'Book an Appointment'. You can then choose the option for 'Same Day & Routine Appointments - Anima'. That will take you to a page telling you about Anima where you will see a large red button titled 'READY TO BEGIN? CLICK HERE'. When you click this button you will be taken to the Anima login screen that looks like the following.

From here, you can choose to either continue with the NHS login and click on the blue NHS button titled 'Continue with NHS login', or you can choose to continue with your email address; in which case you type in your email address and click on 'Continue with Email'.

The first time you do this you will be taken through the process of creating your Anima account. For example it will ask you for a password and some more details about you so that we can match you up with your medical record we hold for you.

After this, the next time you go this page and enter your email address or use the NHS login, Anima will remember you and will log you into your Anima account, and you will see a page like the following.

Now you're all set. All you need to do now is click on the blue button titled 'Submit a new request'. Pick 'Medical request' and follow the instructions on-screen. Take your time as you will have 30 minutes to complete the form.

Once you have completed the form and answered all the questions, your request is sent right to us. Requests are NOT dealth with on a first come first served basis. Instead, Anima intelligently ascertains the urgency of all the requests coming in and our team of care navigators and clinicians are triaging appropriately.

Remember, there are only so many clinicians and we only have a certain amount of appointments available in any given day. Those who clinically need to be seen will be prioritised over less urgent requests. We cannot offer you an appointment if we physically do not have any to offer. In these instances, you may be directed to other NHS services in order to get the help you need in the quickest and most timely manner.

You can then view the status of your request by logging in to your Anima account and clicking on the link titled 'Your requests'.

Our staff are available to help if you need it. Just call us on our main number 023 9226 3089 and we'll be happy to help.

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Consider the range of services available to you and use the NHS responsibly.

Be prepared to care for yourself with a well-stocked medicine cabinet and plenty of rest.

  • cough or cold
  • upset stomach
  • pain or headache
  • cuts and grazes
  • sore throat (but if for two weeks or more contact your GP)

For health advice, visit nhs.uk.

Your local Pharmacist is a trained medicine expert who can dispense and advise you on the safe use of prescription, repeat prescription and over-the-counter medicines. Most pharmacies are open until late and at weekends, and they all have a private area where you can talk to a Pharmacist in confidence. You don’t need to book an appointment to see a Pharmacist.

  • Ask for advice on ailments, medicines and healthier living
  • Queries about medication, dosage, type or suitability plus urgent requests or if related to hospital discharge
  • repeat prescription
  • sore eyes (but if persists go to optician)
  • runny nose
  • diarrhoea
  • bite or sting

GPs deal with a whole range of health problems including:

  • Conditions that can't be treated with over the counter medication or advice from a Pharmacist
  • Coughs lasting more than three weeks
  • New moles appearing or existing moles changing shape, size or colour

They also provide health education, offer advice on smoking and diet, run clinics, give vaccinations and carry out simple surgical operations. A range of health care professionals work at GP practices, including GPs, nurses, healthcare assistants, practice managers, receptionists and other staff. Practices also work closely with health visitors, midwives, mental health services and social care services. If the health professional you see cannot deal with a problem, then you’ll usually be referred to a hospital for tests, treatment, or to see a consultant with specialist knowledge.

NHS 111 is there for you when you have a healthcare need that is not life threatening. It is available 24 hours a day, 365 days a year.

  • If you think you need to go to hospital
  • If you don’t know the most suitable place to go or call
  • If you don’t have a GP to call or if your GP practice is closed
  • If you need advice or reassurance about what to do

Available 24 hours a day, every day. Click here for NHS 111 online.

If you have a non-life-threatening illness or injury, there are lots of ways you can access advice and care without going to an Emergency Department. This allows emergency staff to concentrate on people with serious, life-threatening conditions and will save you a potentially long wait. Visit for same day, urgent, minor injuries or illness when your GP practice is unavailable, such as such as sprains and suspected broken bones

  • fractures and lacerations
  • insect and animal bites
  • stitches (sutures)
  • dressing care
  • minor cuts and bruises
  • minor burns and strains

Emergency department or call 999. Only for very serious or life-threatening situations. If you are unsure, call NHS 111.

Click here to find out when to call 999.

More questions?
Visit the NHS website